Mela Bet Privacy Policy

Before you submit an ID document or request a withdrawal, you should understand why that information is needed and how it is handled. Mela Bet respects your privacy and is committed to protecting personal information. We collect account, verification, payment, activity and technical information to provide services, protect accounts and meet applicable obligations. For privacy questions, use Contact Us.

This policy covers our website, mobile version, app, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels and user communications. It also covers visitors who browse without registering and people who contact support before opening an account. “Personal data” means information that identifies you or can reasonably be linked to you; “processing” means collecting, using, storing, sharing or deleting it.

Who We Are

Mela Bet is the service brand through which the website operator provides online betting and gaming for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, license conditions where applicable, and regional restrictions. For operator identification, consult About Us. Review License & Regulation and check the competent authority’s latest information to verify the current regulatory status. This policy does not itself establish licensing or government approval.

Information We Collect

The information needed depends on your interaction with us. Browsing generally involves less data than opening an account or completing a payment check. Mela Bet personal data may include:

• Account details: name, phone number, email, date of birth, username and password-related security data.
• Verification information: ID documents, age-check results, customer due diligence information and fraud-prevention records. KYC means “Know Your Customer”: checks used to establish an account holder’s identity and eligibility.
• Financial records: deposits, withdrawals, payment method details, payment authorization, balance history and bonus activity.
• Betting and gaming records: selections, stakes, odds, results, live betting activity, Keno entries and game sessions.
• Technical information: IP address, device type, browser, operating system, app version, cookies and log files.
• Communications: support messages, complaints, emails, chat logs and call records where applicable.
• Responsible gaming records: limits, self-exclusion requests, risk indicators and account restrictions.

Collection should be limited to information needed for lawful, security, operational and regulatory purposes. Do not send unrelated sensitive information with a support enquiry; provide verification documents only through the designated secure channel.

How We Use Personal Data

We process information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings and bonuses. For example, account-holder information and transaction records may be checked together before a withdrawal is authorized.

Betting account data also supports investigations into multiple accounts, payment abuse, bonus abuse, suspicious betting patterns and fraud. Technical records help identify login problems, improve mobile performance and maintain website, app and game services. Communications allow support to resolve enquiries and complaints.

Other purposes include important service notifications, responsible gaming controls, dispute resolution and applicable legal, tax, accounting, anti-money-laundering (AML), licensing and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Declining marketing does not prevent necessary account or security messages.

Legal Basis / Lawful Reasons

The lawful reason for processing depends on the information, purpose and applicable rules. Reasons may include providing requested services, complying with legal obligations, protecting users and the platform, preventing fraud, resolving disputes or relying on consent where required. These reasons are not interchangeable: a security check and an optional marketing message may require different treatment.

You can ask us to confirm the purpose and applicable legal grounds for a particular use of your information. Where processing relies on consent, you may withdraw it, subject to applicable law; withdrawal does not undo processing already lawfully completed.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may maintain a login session, remember preferences, protect accounts, analyse traffic, improve page performance and measure marketing where allowed. Some are necessary for requested functions; optional tracking should be subject to applicable consent requirements.

See the Cookie Policy for further information. Browser controls can limit cookies, but blocking necessary cookies may interrupt sign-in or account functions. Browser and app privacy controls may differ, so review the settings relevant to your device.

Data Sharing

Mela Bet does not sell personal data as a product. Information may be shared when necessary with payment processors, identity verification and KYC providers, hosting or cloud providers, analytics and security tools, customer support tools and professional advisers. These third-party service providers are separate organisations that perform specific functions for the service.

Access should be limited to the task and information required, with appropriate confidentiality, security and contractual controls. A payment provider, for example, may need transaction details without needing your full support history. Disclosure to regulators, law enforcement or courts may occur when legally required.

International Transfers

Some providers may store or process Mela Bet player information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and suitable safeguards. Depending on the circumstances, these may include contractual protections and checks on the recipient’s handling of data. You may ask about safeguards relevant to your information; no particular processing country is asserted here.

Data Storage and Retention

Records are retained only as long as necessary for their purpose, including account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record type and applicable obligations rather than one period for every category.

Closing an account does not necessarily require immediate deletion of all records. Some information may remain restricted for a justified retention period, including in backups, before deletion or anonymisation under applicable procedures.

Security Measures

Mela Bet data protection relies on reasonable technical and organisational measures. Appropriate controls may include encryption, restricted staff access, secure login systems, monitoring, backups, staff confidentiality duties, fraud detection and internal incident procedures. No internet service can promise complete protection against every risk.

For Mela Bet account security, use a unique password and access Mela Bet login through a verified official address. Avoid shared-device sessions and report unfamiliar activity promptly. Before installing an app or APK, verify its source through an official communication channel; an unofficial download can expose credentials regardless of platform safeguards.

User Rights

Under applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection or information about processing. Some requests may be limited where records must be kept for legal, financial, security or regulatory reasons. Verification may be necessary to prevent disclosure to someone else.

1. Step 1: Contact support through an official channel and identify your request as a Mela Bet privacy enquiry.
2. Step 2: Explain the information or action involved and provide only the account details needed to locate it. Never send your password.
3. Step 3: Complete any proportionate identity check and ask for confirmation of the outcome or reasons for a limitation.

You may also ask about the complaint-handling procedure and any available route to a competent authority.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Mela Bet must not knowingly collect personal data from underage users. If a parent, guardian or user believes such information has been submitted, contact support so it can be investigated and appropriate account and data action taken. See the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible betting measures and enforce account restrictions. Certain records may need to remain after closure to help prevent an excluded account holder from reopening an account. Read Responsible Gaming for related controls and support information.

Terms, Bonuses, and Payments

This privacy policy in Ethiopia works alongside the Terms and Conditions, bonus rules, payment checks and anti-fraud controls. Before accepting a promotion or making a payment, compare verification requirements, transaction limits, disclosed fees and processing times—not just the number of steps. Availability can depend on eligibility and local requirements. Check the withdrawal procedure before depositing, and retain your transaction reference if you need support.

Updates to This Policy

This policy may change when services, laws, security practices or processing activities change. Review the current version when using a new account feature or submitting additional information. Material changes should be communicated as required by applicable law, and consent obtained where necessary. If revised wording leaves a purpose unclear, ask for clarification before providing optional information.